Delhi eCommerce Trends | Bharat Insights - Shiprocket Trends

Overview

This comprehensive eCommerce analytics report provides detailed insights into Delhi eCommerce trends for the Last 3 Months period. The report analyzes order patterns, product performance, customer behavior, and payment preferences to help businesses understand market dynamics and optimize their eCommerce strategies in the region.

Orders Trends Analysis

Let's begin by examining the order patterns over the selected period. The data shows how order volumes have evolved in time, with Mar 01 - Mar 31 recording the highest order volume. We can also see the proportion of discounted orders throughout this period, which provides insight into promotional activity and customer acquisition strategies.

Order Value Distribution Analysis

Understanding the price sensitivity of your customers is crucial. The order value distribution reveals that the ₹500 - 1000 price range is the most popular segment, accounting for the largest share of orders. This is followed by the ₹1000 - 2000 and ₹250 - 500 brackets, showing clear customer preferences in terms of purchase value.

Critical Business Metrics

Now let's look at the critical metrics that define business health.

The Gross Merchandise Value (GMV) shows a negative trend of 4% compared to the last 30 days. The percentage of discounted orders is currently at 18%, showing a negative trend of 3% compared to the last 30 days. The Average Order Value (AOV) is ₹1515, indicating a negative trend of 4% compared to the last 30 days. Finally, the Return to Origin (RTO) rate is 11%, with a negative trend of 1% compared to the last 30 days.

Top Selling Categories Performance

The category performance reveals important insights about market demand. The leading category is Health & Beauty, which ranks in the 100th percentile. Following this are Apparel & Accessories and Food & Beverages, which together represent the primary focus areas for your customer base.

Top Sub-Categories and Product Analysis

Diving deeper into category performance, the most popular sub-categories are Clothing with a value of 100.0, Skin Care with 67.1, and Personal Care with 61.7. These sub-categories are all nested within the Apparel & Accessories parent category.

At the product level, the items driving the most sales are Perfumes with a value of 100.0, Lip Liners & Lipsticks with 34.7, and Ayurvedic Medical Supplies with 28.8. These products span across different categories, indicating diverse customer interests.

Payment Methods and Customer Preferences

Customer payment preferences tell us about trust and convenience factors. 60% of orders are placed using prepaid methods, while 40% prefer Cash on Delivery (COD). This distribution indicates a strong preference for prepaid in this region.

Buyer Segments and Behavioral Analysis

The customer base can be segmented into distinct behavioral groups. The largest segment is WEEKEND_SHOPPER with 35% of the customer base, followed by QUALITY_FIRST_SHOPPER at 32% and VALUE_SEEKER at 22%. Understanding these segments helps in tailoring marketing and product strategies.

Customer Retention and Loyalty Metrics

Customer retention is a key indicator of business health. 85% of the customers are new to the platform, while 15% are returning customers.

Order Placement Timings and Shopping Patterns

Finally, understanding when customers prefer to shop is essential for inventory and customer service planning. The data shows that the peak time for placing orders is between 6 - 12 PM on Monday, with the highest concentration of orders in the 6 - 12 PM range. The activity is notably lower during the 12 - 6 AM period, which is typical for most eCommerce platforms.