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Diving deeper into category performance, the most popular sub-categories are Cleaning Supplies with a value of 100.0, Gardening Supplies with 83.2, and Kitchenware with 46.5. These sub-categories are all nested within the Home & Garden parent category.
At the product level, the items driving the most sales are Fabric Cleaners & Conditioners with a value of 100.0, Indoor & Outdoor Plants with 88.6, and Crop Protection Agents with 76.0. These products span across different categories, indicating diverse customer interests.
Customer payment preferences tell us about trust and convenience factors. 29% of orders are placed using prepaid methods, while 71% prefer Cash on Delivery (COD). This distribution indicates a strong preference for COD in this region.
The customer base can be segmented into distinct behavioral groups. The largest segment is WEEKEND_SHOPPER with 34% of the customer base, followed by QUALITY_FIRST_SHOPPER at 34% and VALUE_SEEKER at 23%. Understanding these segments helps in tailoring marketing and product strategies.
Customer retention is a key indicator of business health. 76% of the customers are new to the platform, while 24% are returning customers.
Finally, understanding when customers prefer to shop is essential for inventory and customer service planning. The data shows that the peak time for placing orders is between 6 - 12 PM on Monday, with the highest concentration of orders in the 6 - 12 PM range. The activity is notably lower during the 12 - 6 AM period, which is typical for most eCommerce platforms.
-7%
vs last 30 days
11%
vs last 30 days
₹ 804
vs last 30 days
42%
vs last 30 days
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