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Diving deeper into category performance, the most popular sub-categories are Hardware Supplies with a value of 100.0, Lighting with 89.1, and Electrical Supplies with 55.4. These sub-categories are all nested within the Hardware parent category.
At the product level, the items driving the most sales are Bathroom & Kitchen Fittings with a value of 100.0, Power Inverters with 87.7, and Electrical Connectors with 58.4. These products span across different categories, indicating diverse customer interests.
Customer payment preferences tell us about trust and convenience factors. 48% of orders are placed using prepaid methods, while 52% prefer Cash on Delivery (COD). This distribution indicates a strong preference for COD in this region.
The customer base can be segmented into distinct behavioral groups. The largest segment is WEEKEND_SHOPPER with 34% of the customer base, followed by QUALITY_FIRST_SHOPPER at 33% and VALUE_SEEKER at 23%. Understanding these segments helps in tailoring marketing and product strategies.
Customer retention is a key indicator of business health. 81% of the customers are new to the platform, while 19% are returning customers.
Finally, understanding when customers prefer to shop is essential for inventory and customer service planning. The data shows that the peak time for placing orders is between 6 - 12 PM on Sunday, with the highest concentration of orders in the 6 - 12 PM range. The activity is notably lower during the 12 - 6 AM period, which is typical for most eCommerce platforms.
34%
vs last 30 days
10%
vs last 30 days
₹ 2015
vs last 30 days
19%
vs last 30 days
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