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Diving deeper into category performance, the most popular sub-categories are Office Supplies with a value of 100.0, Industrial Automation with 22.3, and Filing & Organization with 20.9. These sub-categories are all nested within the Business & Industrial parent category.
At the product level, the items driving the most sales are Printers, Inks & Accessories with a value of 100.0, Multimeters with 33.6, and Desk Pads & Blotters with 33.5. These products span across different categories, indicating diverse customer interests.
Customer payment preferences tell us about trust and convenience factors. 69% of orders are placed using prepaid methods, while 31% prefer Cash on Delivery (COD). This distribution indicates a strong preference for prepaid in this region.
The customer base can be segmented into distinct behavioral groups. The largest segment is QUALITY_FIRST_SHOPPER with 34% of the customer base, followed by WEEKEND_SHOPPER at 33% and VALUE_SEEKER at 21%. Understanding these segments helps in tailoring marketing and product strategies.
Customer retention is a key indicator of business health. 83% of the customers are new to the platform, while 17% are returning customers.
Finally, understanding when customers prefer to shop is essential for inventory and customer service planning. The data shows that the peak time for placing orders is between 6 - 12 PM on Sunday, with the highest concentration of orders in the 6 - 12 PM range. The activity is notably lower during the 12 - 6 AM period, which is typical for most eCommerce platforms.
-7%
vs last 30 days
4%
vs last 30 days
₹ 912
vs last 30 days
13%
vs last 30 days
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