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Diving deeper into category performance, the most popular sub-categories are Hardware Supplies with a value of 100.0, Lighting with 41.2, and Plumbing & Fixtures with 27.1. These sub-categories are all nested within the Hardware parent category.
At the product level, the items driving the most sales are Bathroom & Kitchen Fittings with a value of 100.0, Electrical Connectors with 56.2, and Wall Switches with 52.1. These products span across different categories, indicating diverse customer interests.
Customer payment preferences tell us about trust and convenience factors. 34% of orders are placed using prepaid methods, while 66% prefer Cash on Delivery (COD). This distribution indicates a strong preference for COD in this region.
The customer base can be segmented into distinct behavioral groups. The largest segment is QUALITY_FIRST_SHOPPER with 40% of the customer base, followed by VALUE_SEEKER at 24% and WEEKEND_SHOPPER at 23%. Understanding these segments helps in tailoring marketing and product strategies.
Customer retention is a key indicator of business health. 81% of the customers are new to the platform, while 19% are returning customers.
Finally, understanding when customers prefer to shop is essential for inventory and customer service planning. The data shows that the peak time for placing orders is between 6 - 12 PM on Sunday, with the highest concentration of orders in the 6 - 12 PM range. The activity is notably lower during the 12 - 6 AM period, which is typical for most eCommerce platforms.
29%
vs last 30 days
4%
vs last 30 days
₹ 1103
vs last 30 days
30%
vs last 30 days
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