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Diving deeper into category performance, the most popular sub-categories are Health Care with a value of 100.0, Skin Care with 90.8, and Clothing with 65.8. These sub-categories are all nested within the Health & Beauty parent category.
At the product level, the items driving the most sales are Perfumes with a value of 100.0, Juices with 69.8, and Rudraksha & Accessories with 48.8. These products span across different categories, indicating diverse customer interests.
Customer payment preferences tell us about trust and convenience factors. 46% of orders are placed using prepaid methods, while 54% prefer Cash on Delivery (COD). This distribution indicates a strong preference for COD in this region.
The customer base can be segmented into distinct behavioral groups. The largest segment is QUALITY_FIRST_SHOPPER with 39% of the customer base, followed by VALUE_SEEKER at 25% and WEEKEND_SHOPPER at 21%. Understanding these segments helps in tailoring marketing and product strategies.
Customer retention is a key indicator of business health. 73% of the customers are new to the platform, while 27% are returning customers.
Finally, understanding when customers prefer to shop is essential for inventory and customer service planning. The data shows that the peak time for placing orders is between 6 - 12 PM on Monday, with the highest concentration of orders in the 6 - 12 PM range. The activity is notably lower during the 12 - 6 AM period, which is typical for most eCommerce platforms.
-1%
vs last 30 days
15%
vs last 30 days
₹ 882
vs last 30 days
20%
vs last 30 days
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