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Diving deeper into category performance, the most popular sub-categories are Hardware Supplies with a value of 100.0, Plumbing & Fixtures with 55.8, and Lighting with 41.8. These sub-categories are all nested within the Hardware parent category.
At the product level, the items driving the most sales are Bathroom & Kitchen Fittings with a value of 100.0, Wall Switches with 51.7, and Paint Tools with 41.3. These products span across different categories, indicating diverse customer interests.
Customer payment preferences tell us about trust and convenience factors. 36% of orders are placed using prepaid methods, while 64% prefer Cash on Delivery (COD). This distribution indicates a strong preference for COD in this region.
The customer base can be segmented into distinct behavioral groups. The largest segment is QUALITY_FIRST_SHOPPER with 40% of the customer base, followed by VALUE_SEEKER at 25% and WEEKEND_SHOPPER at 24%. Understanding these segments helps in tailoring marketing and product strategies.
Customer retention is a key indicator of business health. 79% of the customers are new to the platform, while 21% are returning customers.
Finally, understanding when customers prefer to shop is essential for inventory and customer service planning. The data shows that the peak time for placing orders is between 6 - 12 PM on Sunday, with the highest concentration of orders in the 6 - 12 PM range. The activity is notably lower during the 12 - 6 AM period, which is typical for most eCommerce platforms.
-9%
vs last 30 days
5%
vs last 30 days
₹ 1472
vs last 30 days
25%
vs last 30 days
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