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Diving deeper into category performance, the most popular sub-categories are Health Care with a value of 100.0, Skin Care with 68.2, and Personal Care with 43.3. These sub-categories are all nested within the Health & Beauty parent category.
At the product level, the items driving the most sales are Indoor & Outdoor Plants with a value of 100.0, Juices with 89.2, and Ayurvedic Medical Supplies with 70.3. These products span across different categories, indicating diverse customer interests.
Customer payment preferences tell us about trust and convenience factors. 32% of orders are placed using prepaid methods, while 68% prefer Cash on Delivery (COD). This distribution indicates a strong preference for COD in this region.
The customer base can be segmented into distinct behavioral groups. The largest segment is QUALITY_FIRST_SHOPPER with 41% of the customer base, followed by VALUE_SEEKER at 26% and WEEKEND_SHOPPER at 21%. Understanding these segments helps in tailoring marketing and product strategies.
Customer retention is a key indicator of business health. 71% of the customers are new to the platform, while 29% are returning customers.
Finally, understanding when customers prefer to shop is essential for inventory and customer service planning. The data shows that the peak time for placing orders is between 6 - 12 PM on Tuesday, with the highest concentration of orders in the 6 - 12 PM range. The activity is notably lower during the 12 - 6 AM period, which is typical for most eCommerce platforms.
-6%
vs last 30 days
16%
vs last 30 days
₹ 934
vs last 30 days
34%
vs last 30 days
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